Online store order and delivery terms and conditions

Contact information:

Business ID: 0116659-8

Company name: Lasten Päivän Säätiö sr

Postal address: Linnanmäki Amusement Park, PO Box 37, 00101 Helsinki, Finland

Phone number and email: 010 5722 220 and verkkokauppa(at)linnanmaki.fi

When ordering products from the Online store, the customer must give his/her name, mailing address, e-mail address and telephone number. This data is saved in Linnanmäki Online store customer register. The Children's Day Foundation is responsible for the proper use and storage of data. For more detailed information, see the register description.

Order terms and conditions

When ordering products from the Online store, the customer must give his/her name, mailing address, e-mail address and telephone number. This data is saved in Linnanmäki Online store customer register. The Children's Day Foundation is responsible for the proper use and storage of data. For more detailed information, see the register description.

When a customer submits an order in the Online store system, this constitutes a binding purchase agreement. The customer receives an automatically generated order confirmation. This confirmation should be kept for possible future reference. The customer must store the order confirmation and order code securely and protect them against unauthorised access.

Prices

Linnanmäki Online store prices include VAT in its valid rate.

Terms of payment

Payment Service Provider: Paytrail Plc

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

More information: paytrail.com/en/consumer/information-about-paying

The Children's Day Foundation may request verification of payment for the purpose of resolving possible disputes about the purchase.

Payment with invoice to email

Payment with invoice is available for class trips and retailer. Once you have completed all required fields and click the payment, the system confirms receipt of the order and you can review the order confirmation. This e-mail is also your invoice. It contains all the necessary information for paying the order. Please note that the products will not be sent until the payment has been transferred to Children’s Day Foundation’s account. The term of payment is 14 days net. The interest on arrears is 9.50%.

Terms and conditions of delivery

Products ordered from the Linnanmäki Online store are delivered to the customer by mail or for pick-up at the pick-up points at Tivolikuja 1 during their opening hours. Pre-ordered wristbands can be collected from the pickup window with the order code found in the order confirmation. The pickup window is located in the centre of Linnanmäki next to the ferris wheel, Rinkeli.

When picking up a delivery, the customer must show the order confirmation or order number provided by e-mail.

If the order is picked up from the pick-up point, all products must be picked up at once. The same method of delivery must apply to all products in the same order; you can't have some products delivered by mail and some to be picked up.

Products delivered by mail can also be ordered as gifts, in which case you enter the payer's address and recipient's address separately.

If a product is damaged or lost during transportation, the Children's Day Foundation pays the costs caused by this. If a product is damaged or lost during return from the customer to the Children's Day Foundation, the party responsible for the damage is either the Children's Day Foundation or the Post, provided that the customer has a receipt of submitting the return. If the customer has not kept the return receipt, the responsibility for the lost or damaged shipment belongs to the customer or the Post.

Delivery time

Products ordered for delivery by mail are sent as soon as possible after processing the order. The estimated delivery time is 3 to 7 weekdays after submitting the order in the system.

Products ordered for pick-up can be picked up from the pickup window during their opening hours on the next day after placing the order.. Ordered products are kept at the pick-up points according to their validity.

If the order processing is delayed, we will try to notify the customer of this by e-mail. If the order delivery does not arrive within 7 weekdays, the customer should contact Linnanmäki's customer service by e-mail or telephone.

Returns and Complaints

All products sold in the Linnanmäki Online store can be refunded within 14 days after the customer has received the delivery. However, the refund right does not concern campaign products, Day Fun Wristband, Day Fun Ride Ticket, iik!week Horror Festival or Carnival of Light event tickets, which are only valid for a certain day. The return right is specified in each product's specification. The customer can return the entire order or only some of the ordered products if the order does not have a minimum amount, eg group orders. The refunded products must be completely unused or in pristine condition. The Children's Day Foundation will not redeem any products after the expiry of the return right period.

Products can be returned in person to the Linnanmäki Online store pickup window or by mail. For mail returns, normal postage is reimbursed to the customer. All products must be returned at once and in the same parcel. The customer must request a receipt of the return from the post office. The customer must be able to verify the return costs.

Returns are processed as quickly as possible. The processing time is 2 to 5 weekdays from the day following the arrival of the returned products. The refund is paid to the customer's account within 30 days of the return. If the return shipment does not meet the requirements, it is returned to the customer at the customer's expense.

Any and all complaints and remarks must be presented within 14 days of receiving the products. The vendor's liability for consumer complaints is limited to cancelling the purchase and refunding the purchase price.

Complaints concerning defective products must be submitted immediately. However, defective products are not bound by the 14-day return right; they can be reimbursed even later. The primary compensation offered to the customer is a corresponding product free of charge.

Children's Day Foundation is not responsible for damage caused by force majeure. In this context, 'force majeure' refers to unexpected changes in general operating conditions, which cannot have been predicted or prevented with reasonable efforts. Children's Day Foundation strives to notify its customers of force majeure cases as quickly as possible.

The rules of fun:

As a customer of Linnanmäki amusement park, I promise to follow the regulations and the rules of fun of the park during my visit: the rules of fun